FAQ

Secure Payment

Secure payment is made via Pay U, a leading online payment service provider that provides a safe, fast, simple and efficient payment process via credit card. Pay U accepts all major credit cards.

Payu

Shipping Policy

Domestic shipping is via Globefight International Couriers. Delivery to major centres is within 2 business days and up to 3 business days for outlying or remote areas.

International customers have the option of choosing delivery via regular South African Postal Service which delivers to your local post office or via Expedited Mail Service South Africa the door-to-door division of the South African Postal Service. Delivery within 12 to 15 business days.

*International customers should note that customs and import duties are applied once the shipment reaches its destination. These charges are the responsibility of the recipient of your order and will vary from country to country. Contact your local customs office for details. 

Domestic shipping: R 100 Globefight 

International: R 550 Expedited Mail Service 

International: R 250 South African Postal Service

Guarantee & Returns

All our readers have a 3 month warranty on manufacturing faults. If you are unhappy with your readers due to a manufacturing fault please email us at returns@thereadersa.co.za indicating your order/invoice number, provide all detail and photos as to why you are unhappy with your readers as well as your contact details and somebody from our customer service department will get in touch. Please note wear & tear or breakages is not covered by the warranty. Please note that you will be responsible for the cost of shipping of returned readers that do not have any manufacturing fault.

If you find the strength ordered is not working for you please email us at returns@thereadersa.co.za within 7 days of receiving your readers indicating your order/invoice number, as well as your contact details and somebody from our customer service department, will get in touch to arrange an exchange.

What Dioptre strengths are available? 

  • Our standard strengths are +1.00 / +1.50 / +2.00/ +2.50/+3.00 / +3.50 for our regular reader styles as well as sun reader styles
  • Our Custom made Acetate readers with an anti-reflective coating are available in the following powers +0.50 / +0.75 /+1.00 / +1.25 / +1.50 / +1.75 / +2.00 / +2.25 / +2.50 / +2.75 / +3.00 /+3.25 /+3.50 with exciting news that we will soon be launching acetate frames made custom to your prescription!

Do my readers come with a case?

Yes!  You will receive a complimentary hard case with each frame you purchase.

How do sun readers work and why aren’t they recommended for driving?

Our sun readers are the perfect solution for those who refuse to be the one at the beach wearing sunglasses over your readers. Please note that they are not designed for distance use and we do not recommend them being used for driving

Can I use The Reader frames for my prescription from my optometrist?

Our Acetate line of readers are recommended to have prescription lenses fitted. These frames come with a year warranty on manufacturing faults and are extremely robust. Our acetate readers are easily adjustable at any optometrist

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